GRIEVANCE
REDRESSAL CELL

The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.
As per the AICTE Notification F.No. 1-101/PGRC/AICTE/Regulation/2019 dated 07.11.2019 a Grievance Redressal Committee is constituted with the objective of resolving the grievances of students, parents and others. The committee comprises of the following members:

Sr. No.

Name

Designation

1

Dr. Sanjay Kumar

Chairperson

2

Ms. Sapna Jain

Secretary

3

Mr. Vikash

Member

4

Ms. Seema Yadav

Member

5

Mr. Dheeraj

Member

6

Ms. Deepika Agarwal

Student

7

Mr. Hansraj

Student

MECHANISM AND
SCOPE

  • Grievance Redressal Committee (GRC) shall consider only individual grievances of specific nature of students and staff.

  • The GRC shall not consider any grievance of general applicability or of collective nature of raised collectively by more than one employee/student.

  • Post receipt of the complaint/application the committee will decide on the merit of case regarding scope of further discussion investigation and act promptly.

  • The GRC may mediate between complainant and defendant against who the complaint has been made, it required.

  • GRC shall consider redressing of grievances within a reasonable time.

  • The cell will give report to the authority about the cases attended to and seek guidance from the higher authorities if required.

  • The GRC will act upon those cases which have been forwarded along with the necessary documents.

  • The students may lodge grievance about any academic and non- academic matters related to –

  • Timely issue of Pass Provisional Certificates, Transfer Certificates, Conduct/Character Certificates and other examination and scholarship related documents.

  • No dues and payments for various items from the library, hostels and other financial matters.

  • Certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers and any other offensive activity.

  • The students can lodge their grievance through online mechanism in the link provided below:

http://link/clickhere/ for lodging grievance.